Privacy Policy


This Privacy Policy describes how AGENT WHITE INC. (collectively, "AGENT WHITE INC.", "we", "us" or "our") collects, uses and shares your personal information.

AGENT WHITE INC. aims to protect your identity and the personal information you share with us. This Privacy Policy applies to the personal information provided when completing your online membership registration that form your SOSgarde/SOSsitter profile.


1.1 You can browse our website without providing us with any personal information. However, we do collect personal information in the following cases:

  • You register with our website as a member;
  • You contact another SOSgarde/SOSsitter member;
  • You participate in one of our contests or promotions, respond to a survey or provide a testimonial;
  • You send a comment or question using the contact form available on our website.

1.2 When you use a debit or credit card to pay your membership or other services offered, we collect your debit or credit card information in order to process your payment. Since the purchase is settled through our website, we may also collect your billing address, telephone number and email address.

1.3 In order to take advantage of full features of our website, you need to register as a member. When you register, we ask you to provide, among other information, your name, email address, age, postal code and phone number. This data is used to create your profile and is saved in our database. The optional information you agree to give us is used for validation purposes and is not saved in our database. When paying for your membership, we collect payment information and the chosen payment method. This information is collected by a third party and is not kept in our database.

1.4 When you enter a contest, participate in a promotion or respond to one of our surveys, we may collect your name, address, phone number and email address. We use this information to administer your participation in the contest or promotion and, for survey purposes, to understand our customers and improve our product, service and promotional offerings. When you register for one of our contests, promotions or surveys, we may ask for your permission to send you marketing information. To withdraw your consent to these communications, please contact us.

1.5 When you submit a comment or question through our contact form, we may collect personal information such as your name and email address in order to be able to respond to your comment or question. We also collect various types of information that you provide to us in order to allow us to answer your question.


2.1 Unless otherwise specified herein, we undertake not to disclose, rent, sell, transfer or exchange our customer’s personal information to third parties without their prior consent.

2.2 We may need to share your personal information with third parties who provide services on our behalf, such as hosting our website, running background checks, transmitting emails or other communications on our behalf, conducting contests and promotions, or analyzing the effectiveness of our advertising strategy. These Service Providers are not permitted to use or disclose personal information for any purpose other than to perform services on our behalf or as otherwise required by applicable law.

2.3 We and our Service Providers may be compelled to disclose your personal information pursuant to a search warrant, an investigation or an order made by law or for the violation of any law, or otherwise under applicable law or court order.

2.4 We may share your personal information in connection with a merger or sale in whole or in part, or in connection with a reorganization or acquisition of shares or other change of corporate control, as such information may be considered an asset.


3.1 Our website uses "cookies". A cookie is an element of data that our site can send to your browser, which may then be stored on your hard drive so that we can recognize you when you return. We use cookies on pages of our website where you are prompted to log in or that are customizable. If you are registered on our website, these cookies help us identify you and may be necessary to provide you with the services you request. You can always set your browser to notify you when you receive a cookie.

3.2 Our website may also use "pixels". This technology allows us to track which pages of our website you visit. These "pixels" are used to help us optimize our website for you and future visitors as well to analyze our data to review our web and marketing strategies.

3.3 When you visit our website, we record log files with information such as your IP address, the browser you are using, the time spent on our website, your usage patterns, and the domain name of the website from which you linked to our website. We collect this information to help us evaluate and improve your experience on our website.


4.1 If you no longer wish to receive our emails, simply click on the “Unsubscribe” button at the bottom of our emails. Please note that whenever we send you an email, we give you the option to unsubscribe from our mailing list.


5.1 As a member, you have the option of deleting your account. Here is the procedure to delete your SOSgarde / SOSsitter profile:

  1. Log in by entering your email address and password;
  2. Go to the "My subscription" tab;
  3. Click on the “Completely delete my profile” link.

5.2 You understand that deleting your account completely erases your information from our database and you will need to re-register if you wish to reuse the services on our website.

5.3 Also, you have the option of keeping your profile active, but invisible. Here is the procedure to  your keep your SOSgarde / SOSsitter profile, but make it invisible to other members:

  1. Log in by entering your email address and password;
  2. Go to the "My subscription" tab;
  3. Click on the “Keep my profile but make it invisible” link.


6.1 Access to personal information is only permitted to our employees, subcontractors and authorized Service Providers who require such information for the purposes described in this policy.

6.2 It is your responsibility, in order to maintain an increased level of security, to protect online access to your account with a password of your choice. It is strongly recommended that you do not share your password with anyone.

6.3 You should be aware that no data transmission over the internet can be considered entirely safe and secure. Therefore, we do not guarantee in any way that personal information will not be lost, misused or altered, and we assume no responsibility for the personal information you transmit to us, nor for the use or misuse of personal information by you or third parties.

6.4 It is your responsibility to take measures to ensure that browsing our website is safe. For example, if you are using a public computer, remember to log out when you are finished and never share your password.


7.1 This Privacy Policy may be updated periodically to reflect changes in our privacy practices. It is your responsibility to review our Privacy Policy regularly to ensure that you are aware of our current practices. The revised Privacy Policy will be posted on our website and the date of the last update is indicated at the bottom of the policy.

7.2 The revised Privacy Policy will be posted on our website and the date of the last update is shown at the bottom of the policy. Changes will take effect as soon as they are posted on our website.


8.1 If you have any questions about our privacy practices or if you wish to access or correct your personal information, you may contact us by email.

8.2 Your right to access your personal information is subject to applicable legal restrictions. We may take appropriate steps to verify your identity before granting you access to such information.  If we need to contact you regarding any event involving your personal information, we may do so by email, telephone or postal address.

SOSgarde / SOSsitter
[email protected]
1 888 767 7330
PO Box 145

19 Donegani, Pointe-Claire, QC, H9R 2V6

(Latest version of this policy: as of September 14, 2021)


You will select a password and account designation upon completing the registration process. You are responsible for maintaining the confidentiality of the user name and password, and are fully responsible for all activities that occur under your user name and password. You agree to (a) immediately notify SOSsitter within 24 hours of any unauthorized use of your user name and password or any other breach of security, and (b) ensure that you exit from your account at the end of each session. SOSsitter cannot and will not be liable for any loss or damage arising or stemming from a loss of password or breach of security.

You are granted a personal, non-transferable and non-exclusive right and license to use the Services by providing the user a user name and password to a single person. You agree not to provide any other individual access to SOSsitter via your login information.


You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials, whether publicly posted or privately transmitted, are the sole responsibility of the person from which such content originated. This means that you, and not SOSsitter, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available via the Website.

It is understood that any dealing thru advertisers on the website will be the sole responsibility of the user to the entire exoneration of Agent White Inc. Third parties links or advertisements are beyond any control by Agent White Inc. and to this extent Agent White Inc. can in no way guarantee the trustworthiness nor the accuracy of other websites and to this matter no express or implied representation has been made as to the content of third parties websites.

SOSsitter does not control the Content posted via the Service and, as such, does not guarantee the accuracy, integrity or quality of such Content.

You may not use this Site in any manner to create, upload, post, or otherwise transmit any material or information which: (I) is libellous, obscene, sexual content, heinous, discriminatory or defamatory, (ii) contains viruses or other contaminating or destructive features, (iii) violates the personal, proprietary, or intellectual property rights of any third party, or (iv) in any other manner contravenes applicable laws and according to the “terms of use of the website”.

You hereby agree to indemnify and hold Agent White Inc., and its affiliates, officers, agents, or other partners, and employees, harmless from any liability, claim or demand, including incurred attorney’s fees up to $ 10 000.00 (Canadian currency), due to or arising out of: Content you submit, post, transmit or make available through the Service; your violation of the Terms of Use; your conduct or misconduct in dealings with other users of the Webite or the Services; or your violation of any rights of another. Agent White Inc. does not guarantee the reliability or accuracy of content provided on the Website, nor does it guarantees that the service will be without fault or error.

Agent White Inc. does not guarantee that the SOSsitter site as to be free from any viruses, spam, malware software or malfunctioning scripts caused by third party users or hackers. Agent White Inc. does not guarantee that a User’s specific requirements will be met by the Register service.

The present agreement shall be construed in accordance with and governed by the laws of the province of Québec, Canada, and the parties submit to the exclusive jurisdiction of the Courts of the province of Québec. Although the website can be accessed from other places in the world which may have different laws from those of Quebec, by using the SOSsitter website you are agreeing to the exclusive jurisdiction of the province of Quebec, to the exclusion of any other jurisdiction. Any provision of this Agreement which is prohibited or unenforceable shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof.

The user requests the present contract and all foregoing communications with the website to be written in English.

It is agreed by the user that Agent White Inc. has no employment or servant relationship in regards to the caregivers that advertise on the website. By using this Website, you do hereby expressly agree to hold Agent White Inc. (including its employees, officers and administrators) harmless from any claim, damage, or injury that may arise from use of this Website, save and except of the intentional or gross fault on the part of Agent White Inc. ANY AGREEMENT BETWEEN A CAREGIVER AND A FAMILY IS BETWEEN THOSE PARTIES ALONE. AGENT WHITE INC. IS SIMPLY PROVIDING A PAID SERVICE TO FAMILIES AND UNPAID TO CANDIDATES AND IS NOT RESPONSIBLE FOR ANY DISPUTE OF ANY NATURE THAT MIGHT ARISE BETWEEN THE PARTIES.

To unsubscribe from our mailing list of promotional emails, go to "unsubscribe from SOSsitter emails" found on the bottom of each email you receive from us and click save.


P.O. Box 46019
QC, H9R 5R4
1 888 767 7330