F.A.Q.

Getting started

It is an online service to find local caregivers available for local jobs. It assists families in making contact caregivers who want to offer their services in child care (babysitters and nannies), senior care, special needs care (children & adults), pet care, housekeeping. Once the contact is made, families can pay their chosen caregivers through SOSsitter’s highly secure payment system.
SOSsitter is not a staffing agency and does not employ any caregivers. Candidates found on the site offer their services directly to families and individuals. Caregivers on SOSsitter can provide one or more of the following services: Child care, senior care, special needs care, pet sitting, housekeeping.
No, any caregiver wishing to offer their services can register on the site. However, every registered profile is manually read and approved by a Mom from our all Mom editorial team for the quality of the service offered. Each caregiver's profile contains personal information, qualifications, experiences, references, an indication if the caregiver holds a criminal record check and when it was made. It is for families to make their selection based on the profile and other tools available. We recommend following our Selection Process.
You need to register as a family by creating your profile and posting your job offer. Once your profile is created, you will start to receive job applications from available caregivers interested in your job.

ACCOUNT AND PROFILE

Information that can help potential caregivers to identify and understand the needs of your family: the task required, when are they needed and for how long, where the job will take place. It is also helpful if you identify what type of caregiver you require: experience, personality and skills.
Any information that a caregiver might find useful. What type of family you are, what lifestyle your family has, do you have any animals, etc.
Simply go to “My SOSsitter”, and then to “My Profile” to change any information on your profile.
For the username, which is your email address, just click "My Profile" and press EDIT to change it. For the password, simply click "My Subscription" and change your password.

FINDING A CAREGIVER

There are two ways to find out how many caregivers offer their services in your area: You can search by postal code either from SOSsitter Home Page or, if you are already registered on SOSsitter, by going into your SOSsitter account, clicking on My candidates and then on Search for candidates
Once your job offer is posted, caregivers looking for a position in your area will be notified by email and SMS about your job. They will be able to apply to it directly and you will be automatically notified about an application. This way you will quickly receive responses of interested caregivers and can proceed to select the best candidate.
The term Babysitter and Nanny is often interchangeable, so not to confuse anyone, for the purpose of accurate search, we have defined Babysitter as a caregiver to children from 2 years old. A Nanny is a caregiver for small children aged between 0 to 2 years old.
Buying a criminal record check for a caregiver you want to hire, gives a sure peace of mind. You can purchase a criminal record check on any of SOSsitter’s caregivers, if an expressed consent was given by the candidate at registration time. If this option is available, a buy button will appear on the caregiver’s profile. The check will be performed by our partner Sterling Solutions. Since a criminal background check results are private, these will be available only if the caregiver authorizes you to view it. If you have the annual membership, you have the right of a free background check for a candidate your choice.
Sterling Solutions conducts criminal record checks based on the Name and Date of Birth of the applicant. These searches may include an indication of the existence of the following types of information:
  • Records of criminal convictions, as the record exists on the date of search
  • Convictions where a pardon has not been granted
  • Absolute and conditional discharges where not prohibited by legislation
  • Judicial orders (i.e. Probation orders and prohibition orders under the Criminal Code of Canada) Any disclosure of criminal history made by the applicant
Sterling Solutions criminal record search does not include vulnerable sector search that identifies pardoned convictions of sexual nature for individuals 25 years of age and more. To conduct searches of this nature, please visit your local police service.
Once a background check is completed, a message “Background check available” will appear on a caregiver’s profile together with the date it was performed. The check result will not be visible to anyone unless caregiver’s permission is granted.

BOOKING A CAREGIVER

It is quite simple really. Click on the BOOK button on your caregiver profile or go to your caregiver’s availabilities page in order to select time slots you require for the job at hand. Once you selected the desired time slots they will be temporarily booked until the caregiver approves your request. Once approved by caregiver, you both have an official reservation with the job description in your hands.
Yes you can, as long as the caregiver had not approved the booking, and the job details page has a status as still “PENDING”. Go to the Job details page and press EDIT to change booking times for your caregiver.
It is not possible to change the booking dates once the job was approved by the caregiver. To change it, you will need to cancel the present job details and create a new one with correct dates.
Since caregivers have made a commitment to you and may have missed on other bookings by accepting yours, if a booking is canceled within 48 hours prior to start time, a 50% of the agreed pay of the booking (the first 7 days) will be paid to the caregiver for their inconvenience. If it is cancelled before 48 hours before the booking start date, no fees will be charged to your card.
Yes you can by filling in your evaluation after each job is completed.
Yes you can only after the current booking is completed. Once completed press EXTEND button to add new time slots.
Yes you can by either extending a current booking once completed, or creating a new booking by pressing the BOOK button on your caregiver’s profile.
It doesn’t happen often, but if the caregiver you booked has not come to the appointed time, you will be able to leave an evaluation on their profile visible to all members of SOSsitter. Of course, all funds you deposited for the canceled reservation will be refunded to you.
We strongly recommend that you first talk to your caregiver regarding any issues you might have. You will also be able to leave an evaluation on the caregiver profile right after the job is completed and before the payment is made.

PAYMENTS

It is free to join SOSsitter and post your job. To contact Caregivers several paid memberships are available each with its own benefits.

Paying your caregivers through SOSsitter’s payment system is completely free. And we might add it is also very safe and convenient.

You can either pay by credit card on the SOSsitter site, or pay through your PayPal account. Processing your payment on our site is extremely secure as we follow the highest level of encryption protocol established by the Payment Card Industry Security Standard (we are Level 1 PCI SSC compliant).
No, once you are registered on SOSsitter, all services offered on the site (child care, senior care, special needs care, pet sitting and housekeeping) are included in the price of your membership, including paying your Caregiver through our payment system.
Yes! You can pay the job salary of your babysitter, senior caregiver, cleaning lady or any other caregiver that you have found on SOSsitter, using the secure payment system on SOSsitter.
It is extremely secure. We use the payment system STRIPE. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe make use of best-in-class security tools and practices
It costs you absolutely nothing, and provides the desired efficiency: no more rush visits to an ATMs or scrambling for forgotten cheque books.

If your booking is a one off occurrence, you will be notified when your caregiver finishes a job and asked to evaluate his/her work. Once this is done, you will be able to pay by pressing the PAY button you will find on the job page on SOSsitter.

If your booking is a regularly scheduled job, you will automatically be charged on a weekly basis.

If your booking is a one off occurrence, the payment will be released once the job is completed and you have evaluated the caregiver.

If your booking is a regularly scheduled job, it will be automatically charged on a weekly basis, starting from the first day of the job.

Yes you can. Just provide the additional amount on the payment form.
Yes, you will be able to view the payment history, print it or save it. These documents can also be used for your tax returns.

Yes, you will be able if the job is an one off occurrence. Just add the additional amount due to the job payment form when the job is completed and you are paying your caregiver.

It won’t be possible however, if the booking is a regularly scheduled job. You will need to create a new booking with the additional time slots, and pay for them this way.

You will need to contact our Customer Care line on 1888 767 7330 so we proceed to change your credit card number.

INSURANCE

If you pay for your caregiver through SOSsitter, you will be automatically insured for damage to property and equipment in addition to what your home insurance already offers.
If you have a complaint, please see with your home insurance first. To claim with the insurance offered by SOSsitter, please contact us within 48 hours after the event at 1 888 767 7330. An agent will guide you thereafter.

TRUST AND SAFETY

It is a policy of SOSsitter not to disclose any of your information to its members and does not share your personal information with any third party. Please consult our Confidentiality Policy page for more information.

Getting started

It is an online service to find local jobs in caregiving. It assists caregivers and families in making contact, and posts jobs in child care (babysitters and nannies), senior care, special needs care (children & adults), pet care, housekeeping. Once a family find their caregiver, they can pay offered salary through SOSsitter’s highly secure payment system.
These are the type of caregiving services that can be offered by a caregiver on SOSsitter: Child care, senior care, special needs care, pet sitting, housekeeping.

SOSsitter is not a staffing agency and does not employ any caregivers. Jobs found on the site come directly from local families, and it will be up to a family to select and hire a caregiver of their choice.

You need to register as a candidate by creating a profile. Once your profile is created, you will start to receive alerts for jobs available in your area. If a job interests you, apply to it immediately. Speed is often the key to find a job quickly.

It's FREE for all caregivers (nannies, babysitters, senior caregivers, special needs caregivers, pet sitters, housekeepers) to register and create a detailed profile.

ACCOUNT AND PROFILE

To maximize a family interests in your profile we recommend including as much information as possible and write it in a professional manner. You must include your personal details, relevant work experience, your qualifications, special skills (e.g.: First aid, swimming instructor, etc), your interests, types of services you want to offer, your availability and desired salary. It is also recommended to include qualification references and run a current criminal background check directly on SOSsitter pages.
Yes, we do. We verify your identity, your contact details, your qualifications. You can provide this information to us at registration or once you registered.
Go to pour account and click on “My Profile” and then “Disable my profile”.
Simply go to “My SOSsitter”, and then to “My Profile” to change any information on your profile.
For the username, which is your email address, just click "My Profile" and press EDIT to change it. For the password, simply click "My Subscription" and change your password.

FINDING A JOB

You can search by postal code from your account or home page to find out how many jobs are available in your area. You will also receive email and SMS alerts when a suitable job is posted.
It's easy! From the Search page, type in your postal code and see how many jobs are available in your area.
Apply to the job posting directly on SOSsitter. Your message will be sent to the family who posted the job and you will be contacted directly by them if you are selected.
If you are a Premium Member, you will know if your application has been viewed and when.

BACKGROUND CHECK

It is a procedure that validates the identity of a person and verifies if that person has no non-pardoned criminal record. SOSsitter encourages all caregivers to have a criminal background record check at hand to ensure peace of mind of hiring families and subsequently greater chances to get a job.
SOSsitter families significantly prefer hiring caregivers with background checks. The more recent a background check is, the more chances you have to land a job. You can purchase a background check on yourself at any time directly on SOSsitter. The check is processed by BackCheck, Canada’s largest online background checking company. We have negotiated with Backcheck a great rate for you. A background check is mandatory if you are to receive your earnings through SOSsitter.

We have negotiated a discounted price of $35.00 (instead of $79.99) for a criminal record check with BackCheck. Check results are available within 24 hours following caregiver’s identity validation.

You can get the criminal background check for free if you become Premium Member.

BackCheck searches information provided by numerous police departments across Canada and obtains name-based Criminal Record Verifications from the Canadian Police Information Centre (CPIC), the only national source of criminal records in Canada.
BackCheck conducts criminal record checks based on the Name and Date of Birth given by the applicant (you). These searches may include an indication of the existence of the following types of information:
  • Records of criminal convictions, as the record exists on the date of search
  • Convictions where a pardon has not been granted
  • Absolute and conditional discharges where not prohibited by legislation
  • Judicial orders (i.e. Probation orders and prohibition orders under the Criminal Code of Canada) Any disclosure of criminal history made by the applicant
BackCheck criminal record search does not include vulnerable sector search that identifies pardoned convictions of sexual nature for individuals 25 years of age and more. To conduct searches of this nature, please visit your local police service.
Once a background check is completed, a message “Background check available” will appear on your profile together with the date it was done. We take your privacy very seriously and take careful measures to ensure that all of information is protected. The check result will not be visible to anyone unless you give them permission to view it.
Criminal record checks are valid as of the date they are processed. Results are stamped with the date of completion rather than an expiration date. It is up to the caregiver or the hiring family to determine their own thresholds for how long a check will be considered "valid". If a hiring family determines that it is too long since the completion of the check a family can purchase a check renewal on SOSsitter. We recommend having background checks of no longer than 6 months.

ACCEPTING BOOKINGS

All families registered on SOSsitter can book work timeslots with you through your availability calendar on your profile.
Absolutely. It is very important that you keep your calendar up to date at all times, and therefore we recommend for you to update it as soon as any changes occur in your schedule. Your calendar is only valid for 2 months. If you do not update it within the 2 months your profile will automatically become inactive.
We are striving to provide you the best jobs there are while offering the best candidates to our family members. Please let your family know if you cannot come as soon as possible. If you cancel within 48 hours before the job starts or you do not come to the agreed start date, the family will be prompted to leave a feedback on your profile. Two negatives feedback will result in an automatic withdraw of your profile from SOSsitter database.
Only a Family that booked you can alter an existing booking by either changing required time slots (if booking has not yet been approved by you), or cancelling the existing booking and issuing a new one (if booking has been already approved by you). Please communicate with your Family to make any changes.
No, it is not possible. Only a family that booked you will be able to extend the booking they have with you.

EARNINGS AND FEES

Yes, it's FREE for all caregivers (nannies, babysitters, senior caregivers, special needs caregivers, pet sitters, housekeepers) to register and create their detailed profile. If you want to enhance your profile to get hired quickly, we recommend becoming a Premium Member.
Yes, you can receive earnings through SOSsitter. If a family have booked you through SOSsitter, they will be able to pay you through our online payment system, managed by Stripe. All payments will be then deposited to your bank account after 7 days of the payment done by the family.
As soon as you finish your work, let the family know about it through the SOSsitter platform. Once done, they will evaluate your work and pay you. All payments will be then deposited in your bank account after 7 days of the payment done by the family.
Allow a minimum of 7 days after the payment is made to receive the money into your bank account specified in your SOSsitter profile.
It is extremely secure. We use the payment system STRIPE. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe make use of best-in-class security tools and practices

Signing up for an SOSsitter account as a caregiver is absolutely free. To be paid through SOSsitter, and automatically be insured, you need to get a current background check done for a small fee or get it for free depending on your membership type.

Once you begin earning money by providing caregiving services to SOSsitter’s families, you'll take home 85% or 80% of your earnings from each booking, depending on your membership type. The fees deducted from your earnings cover:

  • Credit card and platform fees to process payment
  • Your use of the SOSsitter platform to meet new clients and manage your business.
  • SOSsitter’s marketing and promotions efforts to attract new families and provide you a constant stream of jobs.
  • Premium insurance, which we include with every job you get booked through SOSsitter.
  • SOSsitter’s customer service support
Become a Premium Member and take advantage of several advantages that will speed up your hiring:
  • Receive job alerts immediately when posted
  • Get your profile on top of search results
  • Communicate with families even if they do not have an active job
  • See who viewed your profile
  • Get a free background check when you become a premium member
  • Be charged only 15% of booking transaction fees
  • Be automatically insured when getting paid through SOSsitter

INSURANCE

SOSsitter provides insurance against material damage and bodily harm of dependents (children, seniors, pets) or assets (household) under your care.
To claim with the insurance offered by SOSsitter, please contact us within 48 hours after the event at 1 888 767 7330. An agent will guide you thereafter.
Whenever you use SOSsitter to get paid by the family you work for you are insured for material or bodily harm caused during your employment with them. For this insurance to be effective, we need to have your criminal background validation on record for you to receive your pay through the SOSsitter payment system.

TRUST AND SAFETY

It is a policy of SOSsitter not to disclose any of your information to its members and does not share your personal information with any third party. Please consult our Confidentiality Policy page for more information.